Terms - Wild Hare Gems

Sizing details

Please note, photos are taken with a close up camera lens to show detail. This can make things appear larger than what they are in real life. Exact measurements are in every listing.

Earrings: Earring charm sizes and the measurements for the entire earring (from hook top to bottom

of charm) are included in all listing descriptions.

Custom orders

We always love creating new products from scratch. 

Please contact us for a quote. 

CUSTOM REQUEST http://wildharegems.com/contact/

Custom orders can have a lengthier processing time. 

Ask us for details.

SHIPPING

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Our company ships through the following carriers

USPS

I ship Items within 2 business days to 1 week of payment via USPS first class mail. 

Priority Shipping or Next Day Shipping (within the US) See the price to upgrade.

International shipping 

We happily support and love our international customers.

We ship all International products through USPS

International is First Class but because of Customs delivery times are out of my hands.

INTERNATIONAL BUYERS ~ Please be aware Buyers may be subject to additional charges for customs clearance. I am not responsible for this fee.

Wild hare gems is not responsible for duty or brokerage fees for international shipping. 

These charges come from your country during importation of your package.

***Please make sure that your Paypal and addresses match. I will always send to the address, unless you specify a different address in the “Message to Seller” box at checkout.***

Cost calculations

We do our best to apply fair shipping costs to each order. 

* Shipping costs are calculated automatically during checkout.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time.

 Your product may still need 2 DAYS, 1 WEEKS to be handmade.

RETURNS

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I gladly accept returns and exchanges

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange

I don’t accept cancellations. But please contact me if you have any problems with your order before it has been shipped.

THE FOLLOWING ITEMS CAN’T BE RETURNED OR EXCHANGED

Unless they arrive damaged or defective, I can’t accept returns for:

Customized and Personalized goods are exempt from being returned unless the product arrives defective. 

Returns and exchange details

I want you to love your new piece. Most items can be returned or exchanged within 14 days of the shipping date. Custom orders are non-returnable. 

Shipping charges are non-refundable unless your item was damaged during shipping. I can not refund if it is lost in shipping unless you want to insure the package. Buyer is responsible for any re-shipping charges in the case of return/exchange unless the return/exchange is due to an error on my part.

If there is an issue with your order, be sure to contact me so we can resolve it quickly – before leaving Feedback. 🙂

.To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition (has been worn or used), is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at luv@wildharegems.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at luv@wildharegems.com and contact us for mailing instructions. 

Shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All of my packages have tracking. If the item is confirmed as delivered at the address you have provided it will not be considered lost. If you can not locate the package please follow up with your delivery person and your post office.

Frequently asked questions

Wholesale availability

At this time I am not offering wholesale. Thanks for inquiring!